We are seeking a gifted and resourceful Customer Centric Engineer (CCE) to serve as the bridge between our customers and Engineering teams. This is beyond traditional support ・・ it・・s a hybrid role where you・・ll provide advanced troubleshooting, help guide onboarding, and partner with Engineering and Product teams to shape both the customer experience and the evolution of DataHub itself.
What You・・ll Do• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack).
- Troubleshoot complex issues spanning software configuration, networking, and integrations ・・ including analyzing logs, reproducing issues, and debugging code.
- Ensure our customers achieve fast and lasting success with DataHub.
- Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies.
- Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality.
- Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback.
- Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles.
- Continuously expand your technical skill set through training, certifications, and self-directed learning.
What You・・ll Bring• 5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications.
- Expertise and understanding of Python; general understanding of frontend technologies like React, TypeScript, JavaScript, etc.; experience with data pipelines, ELT processes, and the modern data stack.
- Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.
- Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP).
- Experience troubleshooting and debugging code in enterprise environments.
- Excellent written and verbal communication skills ・・ able to explain technical detail clearly to customers at all levels.
- A passion for helping customers succeed and a mindset rooted in collaboration and empathy.
- An appetite for working in a fast-paced startup environment.
- Bachelor・・s degree in Computer Science or equivalent practical experience.
Why Join DataHub?• Direct impact: Shape the Support function and influence the customer experience.
- Technical depth: Work across software, data platforms, cloud, and modern DevOps.
- Growth culture: A collaborative, diverse, and inclusive environment where learning never stops.
- Competitive package: Salary, health benefits, and equity. You・・ll have an ownership stake in the company.
This position is open to candidates in all time zones of the United States and Europe and can be done remotely.