Who you are
We・・re looking for an experienced and energetic Title & Funding Coordinator to help streamline our investment closing operations while continuing to deliver on Hometap・・s strong commitment to customer service.
As our Title & Funding Coordinator, you will work directly with Hometap・・s customers, vendors, Operations, and Sales teams to bring an investment to a successful and smooth close. This position is great for someone who has strong organizational and customer service skills and loves cross-functional collaboration. Reporting to the Operations Manager, you・・ll help continue to build out the closing function at Hometap while delivering on our best-in-class customer service.
What you'll do
- Collaborate with Underwriting, Processing, and Sales to ensure each investment closing meets our guidelines and expectations
- Build a close relationship with Hometap・・s settlement agents and title vendors to ensure all investment closing SLAs are met and monitored on a monthly basis
- Order and schedule all investment signing appointments, including coordinating between the Homeowner, Sales, and Notary/Attorney
- Monitor investment closings to ensure timely distribution of funds to homeowners
- Function as the main escalation point for all Sales for Homeowner questions related to investment signings
- Document the closing processes, identify process improvements, and assist in scaling up the role to drive greater efficiency as Hometap continues to grow
What you bring
- 1+ years experience working as a mortgage closer or in a related role
- Experience and understanding of all aspects of the real estate closing process
- Strong commitment to best-in-class customer service and extreme attention to detail
- You love to optimize and experiment to drive improvements and results
- You are hands-on, curious, and love to explore new technologies
- Ability to work under pressure and prioritize multiple projects simultaneously from start to finish
- Bonus Points: Experience working for a startup and/or fintech company