PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are rapidly expanding our cloud practice and looking for a Google Cloud Solution Architect to design and deliver CX solutions leveraging Google Cloud technologies. This is a hands-on, high-impact role with the opportunity to influence PTP・・s offerings, delivery services, and shape the PTP partnership with Google Cloud. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
ﾂｷ Lead solution and architecture design for Google Cloud CX projects
ﾂｷ Create comprehensive architecture diagrams, demos, proof-of-concepts, and delivery accelerators
ﾂｷ Implement secure and scalable Google Cloud solutions in production environments through hands-on engineering
ﾂｷ Demonstrate deep technical expertise in Google Cloud Customer Engagement Suite (CES) services / CCAI
ﾂｷ Mentor developers and engineers during project execution
ﾂｷ Partner with project managers to ensure on-time, quality delivery
ﾂｷ Identify opportunities and advocate for Google Cloud solutions
ﾂｷ Contribute to internal knowledge sharing and practice development
Requirements
ﾂｷ 5+ years of architecture and implementation experience with public cloud platforms, including at least 3 years on GCP
ﾂｷ Hands-on experience with end-to-end implementation of key Google Cloud solutions: Dialogflow CX/ES, Conversational Insights, Speech to Text, BigQuery, Pub/Sub, GKE or Cloud Run, and/or Vertex AI
ﾂｷ Expert in Google Cloud foundational best practices for IAM, project hierarchy, central logging and monitoring, VPC networks, hybrid connectivity, and billing
ﾂｷ Experience designing and deploying production solutions on Google Cloud within contact center or CX transformation engagements
ﾂｷ Experience with infrastructure-as-code (Terraform), CI/CD, and containerization (Docker/Kubernetes)
ﾂｷ Excellent communication and client-facing skills
ﾂｷ Ability to balance strategic planning with hands-on implementation
ﾂｷ Ability to lead a small team of developers
ﾂｷ Google Cloud Professional Cloud Architect certification
Desired
ﾂｷ Experience implementing large-scale contact center transformations with one or more of the following CES solutions: Google Cloud CCaaS / CCAIP, Agent Assist, Quality AI
ﾂｷ Experience in Google Cloud Retail Search / Vertex AI Search for commerce
ﾂｷ Experience with the implementation of agentic workflows using Vertex AI
ﾂｷ Experience designing accelerators or packaged offerings for cloud platforms
ﾂｷ Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9)
ﾂｷ Additional Professional-level Google Cloud certifications
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.