The Learning Platform Experience Manager is responsible for fostering engagement and creating a seamless user experience across learning technologies. This role owns content curation, promotion, and data-driven system enhancements. The Learning Platform Experience Manager plays a central role in increasing utilization and enriching digital engagement initiatives, directly impacting customer adoption and the overall success of our learning programs.
Key Responsibilities
Platform Management & Experience
- Lead front-end platform customization to maximize engagement and enhance the user experience
- Execute self-directed training content publication, including associated quality reviews
- Manage events and user groups for virtual instructor-led training (vILT) sessions
- Design, document, and implement scalable technology solutions for digital learning
- Maintain user access permissions and syndicated content
- Monitor and analyze platform activity to generate actionable insights and inform strategy
- Investigate reported issues and provide basic LMS support related to student records/learner data
- Collaborate with IT to facilitate and track ongoing system enhancements and updates (e.g., integrations)
Content Operations
- Execute digital engagement strategies to promote training within the Community
- Partner with CS Ops, Customer Success, and Technical Support to create and support digital campaigns
- Deliver surveys and interface with customers to gather feedback
- Provide multimedia support to Learning Experience Designers, including minor edits and file preparation for various learning assets
Required Qualifications
- Four-year degree or equivalent in web development, instructional technology, graphic design, or a related discipline
- 3+ years of experience with Learning Management System administration, Content Management System administration, or Community management
- 3+ years of front-end web experience with demonstrable skills in HTML, CSS, and JavaScript
- Travel up to approximately 25% (US)
- Work cooperatively with others within the organization and other cross-functional stakeholders.
- Work well in fast-paced, high-stress environments.
- Has predictable, reliable attendance.
Preferred Qualifications
- Skilljar LMS administration experience
- Technical certifications: Front-end development, UX, digital marketing, web analytics
- Graphic, web, or UX/UI design portfolio of professional work available
Skills and Competencies
- Proven capability in content management and system administration (LMS or similar technology).
- Exceptional organizational, analytical, and problem-solving abilities.
- Proficiency in applying user-centric design principles, with experience using design technologies such as Adobe Creative Cloud and/or Figma. Attention to detail and focus on quality across outputs.
- Customer-centric attitude and a genuine passion for technology and digital user enablement.
- Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.
- Foundational knowledge of IT environments, troubleshooting, and networking concepts.
- Demonstrated ability to quickly learn complex technical concepts.
The base salary for this role is between $110,000 - $120,000 plus annual bonus