We’re looking for a Customer Success Operations & Enablement Specialist to join our Customer Success team. At Blockchain.com, we thrive in a high-performance culture defined by ownership, collaboration, and continuous improvement. As CS Ops & Enablement Specialist, you will be instrumental in strengthening how our department runs, ensuring our leaders are trained and equipped, and driving improvements based on actionable insights.
WHAT YOU WILL DO
- Design, document, and improve customer success processes, workflows, and operational playbooks.
- Partner with the CS Director to identify inefficiencies, propose solutions, and track implementation.
- Deliver regular enablement sessions to team leaders on new products, tools, and processes, empowering them to coach their teams effectively.
- Collaborate with reporting/analytics stakeholders to surface insights, identify trends, and guide decision-making.
- Maintain and improve knowledge resources (internal documentation and Help Center) in partnership with product and support teams.
- Act as a trusted thought partner to the CS Director, ensuring issues are escalated with clear proposals and solutions.
- Support strategic projects such as backlog reduction, SLA reinstatement, and customer journey documentation.
WHAT YOU WILL NEED
- Strong analytical and problem-solving skills; ability to turn data and feedback into clear actions.
- Experience in customer success, operations, enablement, or process improvement roles.
- Excellent communication and facilitation skills; confident in training or presenting to team leaders.
- Comfort with reporting tools and interpreting customer metrics (e.g., Zendesk Explore, Intercom reporting, CRM dashboards).
- Proactive mindset with ownership for driving improvements rather than waiting for instructions.
- Interest in crypto/fintech is a plus; curiosity and adaptability are essential.
- Positive energy and a collaborative spirit, with the maturity to act as a trusted partner to leadership.
Why Join Us
- Be the operational backbone of a global CS team, working directly with the Director of Customer Success.
- Influence decision-making and help shape how we deliver best-in-class support.
- A unique mix of operations, enablement, and strategy exposure in a high-growth fintech/crypto company.
- Career path growth into senior operations, enablement, or leadership roles.
Compensation & Perks
- Competitive full-time salary based on experience and meaningful equity in an industry-leading company
- Awesome office location in the heart of Paris
- Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
- Unlimited vacation policy; work hard and take time when you need it
- Performance-based bonuses paid in cash
- Apple equipment provided by the company
#LI-Hybrid