This role is central to ensuring customers, partners, and internal teams are proficient with ExtraHop solutions. The Senior Technical Trainer delivers high-quality, engaging technical instruction, contributing directly to customer success and adoption. This position is vital for empowering users with the knowledge needed to leverage our cutting-edge technology effectively.
Key Responsibilities
- Deliver virtual and in-person instructor-led training covering ExtraHop products and relevant technical concepts.
- Leverage various technology platforms to enhance training delivery.
- Assist in maintaining and iteratively developing training materials, including instructor scripts and session resources.
- Support the development of self-directed online materials through technical reviews and content outlines.
- Participate in scoping to provide customer training recommendations.
- Collaborate with client-facing teams to identify new training needs and opportunities.
- Travel up to approximately 25% (US and International) as needed for training delivery.
Required Qualifications
- Four-year degree or equivalent in IT, computer science, business, engineering, or a related discipline
- 5+ years delivering high-quality technical training
- Available to deliver training to a global customer audience on a flexible schedule
- Work cooperatively with others within the organization and other cross-functional stakeholders.
- Work well in fast-paced, high-stress environments.
- Has predictable, reliable attendance.
Preferred Qualifications
- Technical certifications in security and/or networking (e.g., Security+, Network+, CCNA, CTT+, etc.)
- Experience in multimedia development or Learning Management System (LMS) administration
Skills and Competencies
- High-level knowledge of enterprise IT environments, IT operations, wire data, application protocols, application performance management, troubleshooting, and networking basics. Ability to quickly learn complex technical concepts.
- Professional presentation and delivery skills with enthusiasm. Strong technical writing skills. Excellent organizational, analytical, and problem-solving abilities. Strong communication skills. Client-focused attitude and customer advocacy. Charisma and passion for technology.
- Understanding of curriculum development and the instructional design process.
The base salary for this position is between $110,000 - $112,000 plus bonus