Gelato is the Onchain Cloud Platform powering the most ambitious teams in crypto building the next generation of web3 applications. Whether you’re launching a blockchain, building smart wallets, or enabling gasless transactions, Gelato gives developers the tools to create seamless onchain experiences. It’s the infrastructure behind some of the best teams in crypto-like Kraken, who used Gelato RaaS to launch Ink, a leading Layer 2; Gemini, who are building novel smart wallets with Gelato’s SDK; and Infinex, who use Gelato’s Gasless APIs to give users effortless access to over 100 chains. With Gelato, the onchain future isn’t just possible-it’s already being built
Position Summary
We are looking for a Key Account Manager to join our BD & Commercial Department. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong commercial background and be adept at understanding the needs of decision-makers, engineers, and technical stakeholders within our client organizations.
Key Responsibilities
- Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
- Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
- Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
- Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
- Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
- Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
- Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
- Minimum of 3 years experience in key account management or a related role in web3.
- Understanding of web3 infrastructure, especially pertaining to the RaaS business.
- Strong commercial know-how and the ability to understand and discuss web3-specific infrastructure services like Bridging, RPCs, indexers or oracles.
- In-depth understanding of Rollups.
- Experience with CRM software like Hubspot.
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a focus on customer satisfaction.
- Bonus: Coding Experience.
- Small, fully remote team with an office in Zug, Switzerland
- Build the next generation of decentralised tech & become the infrastructure of the most promising dApps on Ethereum and Celestia
- Generous token vestings paid in the network’s native $GEL token
- Worldclass Investors - We are backed by the community, including industry leading experts such as DragonFly Capital, ParaFi, IDEO, GalaxyDigital, IOSG, Gnosis, and the two largest Venture DAOs (The LAO, Metacartel Ventures)